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Hardware warranty replacement for as long as you own the product, with next business day advance replacement available in most countries. Plus, enjoy 3-year 24/7 phone support.
In August 2013, HP announced Lifetime Warranty 2.0—an industry benchmark for networking warranty and support. Lifetime Warranty 2.0 adds 3-year 24x7 phone support to most HP FlexCampus, FlexBranch, and Small Business products as part of the purchase price of the product.
The Lifetime Warranty 2.0 builds upon the success and reputation of the HP Lifetime warranty, an industry first. It continues to include next-business-day advanced hardware replacement, technical support via phone or online, as well as free software updates for as long as you own the product.
HP also introduced Hardware Warranty 2.0, which extends 24x7 phone support to non-lifetime warranty products to match the hardware warranty duration of either one year or three years.
What is Lifetime Warranty 2.0?
Lifetime Warranty 2.0 supplements the original lifetime warranty by adding support services, specifically 24x7 phone support for up to three years as part of the purchase price of the product. It will be available for most HP FlexCampus, FlexBranch, and Small Business products.
Why?
Lifetime Warranty 2.0 simplifies the purchasing process. In addition, it simplifies warranty and phone support to redefine campus networking economics.
What is Hardware Warranty 2.0?
Hardware Warranty 2.0 extends phone support from standard business hours to 24x7 for the duration of the hardware warranty, both 1-year and 3-year hardware warranties respectively.
What are the benefits of Lifetime Warranty 2.0?
Simple:
Extends support availability for always on networks, streamlines purchasing with one SKU, and strengthens confidence and peace of mind
Cost-Effective:
Eliminates hidden costs – included as part of the purchase price, it lowers upfront and ongoing support costs, and reduces cost for additional add-on service enhancements
What products include Lifetime Warranty 2.0?
All HP FlexCampus, FlexBranch, and Small Business products previously covered by lifetime warranty will now include Lifetime Warranty 2.0.
1 Hardware warranty, technical support, and all software releases provided for hardware and the ONE Service OS only, when and if available, for as long as you own the product. See product-specific documentation for application support. 5-year warranty on the disk drive in the HP Alliance One Advanced Services and Services zl Modules, HP AllianceOne Ext zl Mod w/Rvrbd Stlhd, HP MSM765zl Mobility Controller, and HP Surv Brch Com zl Mod pwrby Msft Lync.
2 Response time is based on commercially reasonable effort and subject to a daily shipment cutoff time. In some countries and regions and under certain supplier constraints, response time may vary. Contact your local HP service organization for response time availability in your area. NBD=Next Business Day.
3 All products covered by Lifetime Warranty 2.0 also include all updates, including software/OS major and minor releases offered for the specific products listed, when and if available, for as long as you own the product, except the MSM765zl module; MSM4xx, MSM3xx, and M200 access points; MSM317 wireless access device; and MSM415 RF Security Sensor as well as releases for the first three years. Some software releases may require additional hardware to be installed.