1. When does coverage begin?
Service Net Extended Service Plans begin the day after the manufacturer's warranty ends. Service Net keeps you protected beyond the manufacturer's warranty to extend the life of your product.
Accidental Damage From Handling (ADH) Coverage for all Service Net ADH Extended Service Plans starts on your product purchase date for any type of ADH claim. Coverage for all mechanical failures not related to ADH starts after the manufacturer's warranty expires.

2. How quickly can I expect to receive service?
Service Net's toll-free number (866) 257-9193 is available 24 hours, 7 days a week. We can set up your on-site service call and schedule your service Monday through Friday from 8 am to 5 pm local time. Service Net's network of over 30,000 technicians will work with you so that service is performed around your schedule. If you need to ship your product in for service, you'll receive a box the next business day with a pre-paid label. We'll fix your product at our service center and ship it back to you.

3. When will I receive a service contract?
Your service contract will be emailed to you within 24 to 48 hours of your plan purchase. Please file the emailed details of your contract in a safe place for future reference. Your contract will be sent in a PDF file format from service@sndirect.com.

4. What is the ADH Plan?
Accidental Damage from Handling (ADH) covers any accidents which happen during normal use of the product. While most service plans cover basic mechanical malfunction only, ADH covers your product from accidents like drops, falls, power surges and other accidental damages during the entire term of coverage.

5. What does the Extended Service Plan cover, and are there any hidden costs?
• 100% coverage, we provide 100% parts and labor coverage on all covered repairs!
• Laptop Repair - To initiate a laptop repair, a box is express shipped to your location, express shipped to a certified repair facility, and then express returned to you, all at no cost to YOU!
• Desktop computer and applicable peripheral repairs will be done on-site.