No Hassle Claims Process
If your product fails call or go online to file
a claim.
Your product will be fixed or replaced within 5 days or less.*
Plan Specific Instructions*
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For Repair Plans
- We will provide you with a pre-paid shipping label, so that you can conveniently send the product to our
repair center.
- Your product will be fixed or replaced in 5 days or less.*
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For Replacement Plans
- We will provide you with a pre-paid shipping label, so that you can conveniently send the product to us.
- We will email you a Newegg.com eGift card and you can treat yourself to an upgrade or new product.
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For Larger Items that Require On-Site Repair
- We will contact a technician in your area who will call you to schedule a convenient time to repair your
product on-site within 3 business days.*
- Our customer care center will follow up with you to ensure your product was repaired properly.
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*For more details read full Terms and Conditions
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Limitations and exclusions apply. Sample Terms and Conditions. Extended Service Plans powered by Service Net A Chartis Company