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How It Works
How It Works

No Hassle Claims Process

If your product fails call or go online to file
a claim.
Your product will be fixed or replaced within 5 days or less.*

Plan Specific Instructions*

Service Net Repair

For Repair Plans

  • We will provide you with a pre-paid shipping label, so that you can conveniently send the product to our repair center.
  • Your product will be fixed or replaced in 5 days or less.*
   
Service Net Replace

For Replacement Plans

  • We will provide you with a pre-paid shipping label, so that you can conveniently send the product to us.
  • We will email you a Newegg.com eGift card and you can treat yourself to an upgrade or new product.
   
Service Net Large Items

For Larger Items that Require On-Site Repair

  • We will contact a technician in your area who will call you to schedule a convenient time to repair your product on-site within 3 business days.*
  • Our customer care center will follow up with you to ensure your product was repaired properly.

*For more details read full Terms and Conditions

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Limitations and exclusions apply. Sample Terms and Conditions. Extended Service Plans powered by Service Net A Chartis Company