Use the XOHM Coverage Tracker to check for XOHM coverage in your area or even at a specific address.

All you need to do is enter an address to view coverage for any XOHM ready device.

You have a number of options to contact XOHM Care:

• Call us 1-877-333-XOHM (9646)
• Send us an online service request
• Check out FAQs to find answers to the most common questions

You can check your order status by entering your order number in the Track Your Order tool. If you are already a XOHM member, you can check your order status in the order history section of your Account. You can also see a completed history of all your XOHM orders.

You must login to change your password. You will be asked to enter your current password or secret question answer and a new password. If you don't remember your current password or secret question answer, please contact XOHM Care to reset it. Once the change is complete, you will receive an email to confirm it.

Your bill cycle will end on the same day each month and your credit card will be charged within a few days of this date.

To see when your bill will close each month, log in to your account and go to billing history. Your bill close date will be listed at the top of the billing history page.

On the login screen, click the Forgot Username link. Enter your contact email, click "Next". An email will be sent to your contact email containing all usernames associated with that email address.

Create a new password, by following these steps:

1. On the login screen, click the Forgot Password link.
2. Enter your username, click "Next".
3. Enter the answer to your secret question, the image challenge text and click next.
4. You'll be prompted to create a new password.

1) Install any necessary software

2) Connect to the XOHM Network

You will then be able to subscribe to the service option that is right for you and activate service. Follow the specific instructions included with the product packaging.

For more details on how to activate a specific device visit Device Support and select the device you purchased.

The first steps to activate XOHM service are to:

1) Install any necessary software

2) Connect to the XOHM Netw

You will then be able to subscribe to the service option that is right for you and activate service. Follow the specific instructions included with the product packaging.

For more details on how to activate a specific device visit Device Support and select the device you purchased.

The XOHM Network uses the WiMAX (802.16) standard and supports leading edge encryption and authentication standards, along with best in class network monitoring and management systems to ensure confidentiality, integrity and availability while on XOHM Network.

For additional details on security, visit the Security FAQs section.

Our coverage maps provide estimates of our coverage areas when using your device under optimal conditions. Coverage isn't available everywhere. Estimating WiMAX coverage and signal strength isn't an exact science.

There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your wireless device, structures, buildings, weather, geography, topography, etc.), may result in dropped and blocked connections, slower data speeds or otherwise impact the quality of services.

Estimates of future coverage areas are subject to change.

XOHM is expected to provide average connection speeds comparable to or better than basic DSL and Cable internet service. Comparison based on 786 Kbps download speeds for DSL and 1.5 Mbps download speeds for Cable. Connection speeds may be impacted by different external factors such as network traffic and congestion.

The first steps to activate XOHM service are to:

1. Install any necessary software
2. Connect to the XOHM Network

You will then be able to subscribe to the service option that is right for you and activate service. Follow the specific instructions included with the product packaging.

• Green icon: the XOHM Network is available
• Grey icon: the XOHM Network is not available
• bull's eye: the number of rings represent signal strength

Use the signal strength LEDs on the modem to find the room or location with the strongest signal. You can also use the Test Signal Strength functionality on your Modem Setup Assistant software that comes on a CD in the modem box.

Interference due to materials between the cell tower and the device, including buildings and trees, could cause the signal to be weak in specific areas, even within the coverage area.