Xerox Corporation
U.S. Rebate Terms and Conditions
Instant Savings Conditions:
Instant savings are available for U.S. end-user customers who purchase a new eligible product/model during the promotion period from the Xerox Direct online store or from a participating Xerox authorized channel partner. See http://www.xerox.com/office/rebate for list of eligible products/models (includes Y, S, and PagePack configurations, unless otherwise noted), rebate amount, and effective dates of the promotion period.
Customers who purchase an eligible product from Xerox Direct will receive the applicable instant savings which will be reflected in the final purchase price. Participating Xerox authorized channel partners may provide end-user customers who purchase an eligible product with up to the applicable instant savings amount at the time of sale. No instant savings are available for remanufactured or demonstration products. Applicable tax, if any, is the sole responsibility of the end-user customer. Xerox Corporation may amend these instant savings terms and conditions from time to time. Instant savings are limited time offers and are available only while supplies last. Void where prohibited or restricted by law.
Rebate or Back-end Rebate Conditions:
Rebates (also called Back-end rebates) are available for U.S. end-user customers who purchase a new eligible product/model (includes Y, S, and PagePack configurations, unless otherwise noted) during the promotion period from a participating Xerox authorized channel partner or from the Xerox Direct online store. See http://www.xerox.com/office/rebate for list of eligible products/models, back-end rebate amount, offer code, effective dates of the promotion period, and claim by date. In general, claims must be submitted within 30 days from the last day of the quarter when product was purchased, unless otherwise stated. In addition, unless otherwise stated, transactions directly with Xerox (e.g. Xerox Purchase, Lease or Rental Agreement) are excluded because the pricing for such transactions typically includes the rebate amount.
End-user customers must submit a rebate request online at: http://www.xerox.com/office/claim end-user customer contact information, offer code, purchase information (purchased from, purchase date), and eligible product/model and configuration. End-user customers must print the submission fax cover sheet that is generated by the online rebate submission tool and fax the completed online rebate claim submission fax coversheet, device startup page and a copy of the purchase invoice to the fax number indicated on the fax coversheet no later than claim by date for the promotion. Limit of 20 back-end rebates per product per rebate period, unless otherwise specified in writing. Unless otherwise stated, Xerox factory remanufactured devices and demonstration devices are eligible for 50% of the rebate amount for a new device. See below for additional terms and conditions.
Trade-In Rebate Conditions:
Trade-in rebates are available for end-user customers who purchase an eligible Xerox product during the promotion period from a participating Xerox authorized channel partner, and trade-in a non-Xerox A4 size printer or multifunction product or an A3 printer.
End-user customers must submit a rebate request online at http://www.xerox.tradeups.com. Xerox must receive the claim confirmation email within 30 days of purchase, the proof of purchase of the new Xerox product within 30 days of claim submission, and the trade-in product within 30 days of shipping label receipt. Limit of 1 trade-in rebate per product purchased. Trade-in rebates are combinable with eligible instant savings or rebate offers. Limit of 5 trade-in rebates claimed per calendar month, unless otherwise specified in writing. Trade-in rebates are not combinable with bid support unless otherwise specified in writing. The trade-in product must be located in the US or Canada to qualify. For detailed terms & conditions on the trade-in program, please visit http://xerox.tradeups.com/Terms.aspx?PromotionID=159
Market Velocity, Inc. operates Xerox's Trade-Up/Trade-In program. For assistance, call 1-800-380-1783 or email xeroxcustomerservice@marketvelocity.com.
2013 Xerox Customer Appreciation Rebate
End-user customers must submit a rebate request online at http://www.xerox.com/office/claim using rebate code XEROXTHANKS. End-user customers must provide and upload the device startup page and purchase invoice for the newly purchased Xerox product as well as the device startup page for the previously owned Xerox product. All claims must be submitted within 30 days of purchase. Limit of 1 back-end rebate per previously owned Xerox product. Trade-in rebates are combinable with eligible instant savings or rebate offers. Limit of 5 trade-in rebates claimed per calendar month, unless otherwise specified in writing. Customer Appreciation Rebate is not combinable with bid support unless otherwise specified in writing.
Additional Rebate Conditions
Only purchases by U.S. end-user customers with a valid U.S. mailing address are eligible; Xerox channel partners, resellers, agents, dealers, distributors, e-tailers and retailers are not eligible. Rebate checks are payable in U.S. dollars and are mailed directly to end-user customers. Allow 6-8 weeks for delivery of rebate check.
Unless Xerox provides otherwise in writing, back-end rebates are not combinable with special pricing (defined as 20% less than Xerox's published estimated retail price), or any other rebate offer. Only one rebate for each device purchased is eligible.
All rebate claims are subject to Xerox final review and approval. End-user customers should keep copies of all rebate submission documents; all documents submitted to Xerox become the property of Xerox and will not be returned. Xerox retains the right to request additional information when processing a rebate submission request. Xerox is not responsible for lost, late, missing, or illegible rebate submissions, or misdirected submissions. If a rebate submission is incomplete or fails to meet any of the rebate terms and conditions, no rebate will be issued. In order to accept the rebate, a rebate check must be cashed or deposited no later than the date stated on the check. Applicable tax, if any, is the sole responsibility of the end-user customer.
ebates on leased products are conditional upon complete performance of all lease conditions. Rebates for public sector sales are processed as automatic price reductions through the Xerox channel partner at the time of purchase.
Xerox Corporation may amend the back-end rebate, Trade-In rebate, or general rebate conditions from time to time; end-user customer must acknowledge and accept the current terms and conditions at the time a rebate claim is submitted. This is a limited time offer; offer valid only while supplies last. Void where prohibited or restricted by law.
Copyright © 2009 Xerox Corporation. All rights reserved. Xerox®, Phaser®, WorkCentre® and DocuPrint® and the sphere of connectivity design are trademarks of Xerox Corporation in the U.S. and/or other countries. Updated October 2009