Enrollment is very simple. Seller can enroll Shipped by Seller items into Shipped by Newegg via Seller Portal, Datafeed or API. When you first convert an item from Shipped by Seller to Shipped by Newegg, system will require you to review and accept our Shipped by Newegg online agreement. Click "accept" to enroll in the program.

Click Here to find the latest version of Shipped by Newegg agreement.

We provide the following services to secure our facilities and your products:
- 24/7 security monitoring in all facilities with entrance and exit check points and patrol force around the building
- Surveillance cameras in all entrances and key points around the building
- Secure cage storage area for high dollar value products

- Select Manage Items menu and choose Item List.
- Mark the checkbox of the item/s choose “Convert to Shipped by Newegg” from the dropdown menu, and click "Go".
- A list of all your items will be shown in Items Shipped by Newegg tab. For step by step guidelines please refer to our SBN user guide.

You can use Shipped by Newegg even if you don’t sell on Newegg.com. But you must have a Newegg Marketplace seller account. After your marketplace seller account is created, you can create and convert items to SBN service. Deliver your products to us and we will fulfill your customer orders when you tell us to. This is referred to as Multi-Channel order Fulfillment.

Some products and categories are not eligible for Shipped by Newegg. Please contact SBN team to check for an item's eligibility. Please refer to our restriction list for reference.

There is no minimum number requirement to use our Shipped by Newegg program. You can have one item that is setup to Shipped by Newegg or you can have as many as you like.

After you have converted your items to SBN in the Seller Portal
- Go to Manage Items -> Item List -> Item Shipped by Newegg tab to see all items that are converted to SBN.
- Select item(s) and choose Send inventory / Replenishment Shipments from the dropdown menu.
- Click “GO”.
- Follow the step by step instructions. You may send the shipment to Newegg yourself, or use shipping label with our carrier partners during shipment creation / preparation process in Seller Portal. For more details please refer to our SBN user guide.

Our system will recommend the most appropriate warehouse for your inventory based on several factors including the size and category of the product, historical sales data of the product and others. You may ship based on our recommendation or you can manually select the warehouse of your choosing.

Please refer to our quick shipment routing guide for complete package preparation details and shipping requirements and refer to restriction list for restricted items.

IMPORTANT NOTE: Not following our SBN policy requirements may result in refusal or disposal of your inventory shipment and/or additional processing fees will be imposed when applicable.

You need to ensure that each unit of your product shipped to us has a scannable label (UPC or EAN) on the outside of the product packaging. If the product does not have such label, you will need to utilize the Print Item Label function in the Seller Portal during the preparing of your shipment process. Then apply item labels onto each unit of your item.

We will inspect all inbound shipment packages, and product retail packaging for quality assurance. We will not perform quality check of the actual product.

If the shipment is sent to us using a Newegg inbound shipping program, we will assist you in filing a claim with the carrier. If the shipment is sent via your own carrier, you would need to file the claim directly with your carrier.

The All Item tab displays all your items, those ship by seller and those by SBN service.. The Item Shipped by Newegg tab displays all your SBN items. You can monitor your SBN item’s inventory status and perform various SBN processes such as send inventory / replenishment for SBN items, create multi-channel fulfillment orders, request for return inventory and convert item back to shipped by seller.

You may request to have your inventory returned to you by utilizing the Create Return Inventory Shipment function in the Item Shipped by Newegg tab.
- Select the item(s) you like to return. . Select "Create Return Inventory Shipment" from the dropdown menu and click “Go”.
- Input the number of unit(s) to return under Return Fullfillable Qty Column for each item.
- Select Shipping Method and confirm Ship to Address.
- Click "Confirm and Create Shipment".
- Refer to SBN User Guide for complete details.

Please refer to our SBN pricing webpage for return inventory fees.

To track orders Shipped by Newegg, you can go to Manage Order -> Order List and use advance search and filter by "Fulfill by Newegg" only. You can also use "Fulfill Channel" column to identify which orders are Shipped by Newegg.

Orders placed on Newegg.com and were shipped by Newegg, Newegg will handle return requests and customer inquiries related to the orders. Newegg website will allow customers to submit return requests. Newegg customer service call centers will answer all customer inquiries related to the orders such as order status inquiry and order tracking inquiry. You can be sure that we will provide the world class Newegg shopping experience to all our customers.

For returns related to orders not placed on Newegg.com (multi-channel order, for example), Newegg will not handle the return process. The handling of return process has to be managed outside of Newegg marketplace platform. For returns related to orders placed on Newegg.com, customers can request returns online. Newegg RMA Center will handle all related services.

Multi-Channel Fulfillment service is where product inventory are stored at one central organization to be used as a fulfillment center for all your sales channels. Part of the Shipped by Newegg program is to allow your inventory to fulfill orders from multiple sales channels outside of Newegg.com

The Newegg Seller Portal provides you with the function to create multi-channel orders, one at a time or in batch mode by utilizing datafeed. Click here to see detailed instructions on how to create multi-channel orders in Seller Portal. Click here to see Shipped by Newegg Multi-Channel order rates.

The following shipping methods are available for multi-channel orders: (a) Standard Shipping (5-7 business days) (b) Expedited Shipping (3-5 business days) (c) Two-Day Shipping (2 business days) (d) One-Day Shipping.

Multi-Channel orders are shipped in boxes with standard Newegg logo with standard Newegg packaging.

For returns related to orders not placed on Newegg.com (multi-channel order, for example), Newegg will not handle the return process. The handling of return process has to be managed outside of Newegg marketplace platform.

Multi-Channel orders are also displayed in Order List in seller portal. They are identified as “Non-Newegg” in Sales Channel column. Tracking number per order is displayed in order detail page.

Click here to see Shipped by Newegg Multi-Channel order rates. Fees will apply and deducted from your settlement. Transactions will be marked as Multi-Channel SBN fees.

SBNmarketplace@newegg.com